Below is a funny commercial to show you a little insight of BWW:
Here are some questions that I asked the employee:
Q: What was the work environment like on a daily basis/game nights?
A: The work environment is fun but it can get hectic especially on game nights. I am a server and sometimes it can be easy to mix up wing orders because of the amount of people that we attract. I always have to make sure that I'm on top of the orders and "cheesing" at all times.
Q: What's your favorite part about working for BWW?
A: My favorite part would probably be the people that I work with and although game nights and weekends are crazy, it's also really fun. I also like how flexible the managers are because my class schedule is busy during the week days.
Q: Do you have a good relationship between your supervisors?
A: Yes, in fact I've gained great relationships with my supervisors and from time to time we get together and go golfing. They push us to maintain BWW as the best sports bar and grill in America. They are demanding at times but it's needed when we are very busy.
Q: Have you experienced where the lack of communication has affected your performance?
A: There has only been one time since I've started working where the lack of communication affected my job. I was supposed to give a receipt to a few customers but no one told me who the receipt belonged to and I accidentally gave the receipt to the wrong customers. They were understanding about the mistake so I asked the manager if we could give them a discount on their meal and he said yes!
Q: Is it easy to communicate with everyone?
A: Yes, it's pretty easy to talk to my co-workers during work hours. The supervisors are usually busy but have an open door policy.
Q: Does the average employee have a big "voice?"
A: Not really but the supervisors are always open to what you have to say. I haven't felt like they try to boss us around much. The supervisors just want to make sure we are working efficiently and making the customers feel comfortable. They want us to start small talk with our customers to build that relationship.
Q: Do you plan on possibly working your way up to a managers position?
A: At this point, no. Why? Well because right now I just need money to pay my monthly rent but I would suggest to every younger adult to experience working there.
Q: Is there anything else you'd like me to tell everyone?
A: Come to BWW, enjoy the delicious food, cold beer, and the fun environment!
P.S.: I will never attempt this!
According to the Critical Approach, Buffalo Wild Wings seems to have a fair system within their organization. During the interview, he stated that "managers treat the employees as if they have equal control and they do not try to show much dominance within the organization." Keep in mind that the Critical Approach to organizational communication is NOT learning how to better control the employees but rather how to level out the power associated within the organization. They also seem to use one of the functions of Ideology called the Representation function. This function of Ideology means that the manager takes interest in everyone. Buffalo Wild Wings tends to avoid the "Denial Function" of Ideology. In this situation the boss claims to have an "open door system" but the employees ideas are not taken into consideration.
Nice addition to the end of your post regarding aspects of ideology. I would also suggest providing a little more explanation about the critical approach (or whatever topic you are writing about in a given post) and the specific elements of it (e.g. define what ideology is and go into more detail).
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